FAQs Archive - DymePSI

Q: How can I collaborate with Dyme in my business, channel or project?

The best way to find out more is to go to: https://dymepsi.com/partners/ and fill in the form so that we can open discussion or alternatively please email us at launch@dymepsi.com.

Q: What if I need my product urgently? Can I arrange expedited delivery?

Yes, if you require the part urgently, please email us at launch@dymepsi.com and we can quickly review a number of expedited solutions.

Q: Are the delivery charges inclusive of customs charges?

No, for deliveries to outside the US, the delivery charges are exclusive of local duties and taxes.

Q: How do I order hose assemblies?

There are 2 Methods to Order Hose Assemblies from Dyme. Firstly go to https://dymepsi.com/build-hose and choose from either: Rattlesnake Toolkit (RSTK) Method : enter the details RSTK of the prototype hose design, OR Traditional Method : without the use of the RSTK, enter the angles of the fittings, length between the seat of the two fittings and maybe rotation if required.

Q: Are the hose assemblies made by Dyme tested?

Each and every part made by Dyme is internally certified, checked for compression consistency, pressure tested to 1.5 times MWP (maximum working pressure), and finally cleaned before packing and shipping.

Q: Do I need to have an expert fit the finished part?

It is up to the customer to determine the level of expertise or skill required to fit the completed part as construction of certain systems can be complex and have specific requirements.

Q: Can I buy extra hose segments?

Yes. You can buy as many extra hose segments you need, these are sold in quantities of 60 hose segments which vary in length depending on the hose size. Specific details are available in the Shop.